iPhone / iPad won’t connect to iTunes error “unknown error 0xE8000015”

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Many iPad, iPhone 6/7 users reported that when they try to connect to iTunes for some reason  they are having a problem with their iTunes and getting error message ”iTunes could not connect to this iPhone or iPad, an unknown error occurred (0xE8000015)”.

The problem will occurs when you locked your phone since you entered wrong passcode too many times. Apple will ask you to restore your phone. But when connect their iPhone to their laptop or Mac they get the message “iTunes could not connect to this iPhone, an unknown error occurred (0xE8000015)”. Users are facing facing activation problem for iPhone/iPad due to errors 0xe8000015. The error message - " iTunes could not connect to this iphone because an unknown error occured "

To fix iTunes activation error please try below fix: (error 0xE8000015 on my iPad).

Fix 1: Hard reset your iphone

To hard reset your iPhone (iPhone 8 or later):
  • Close the bluetooth in settings.
  • Press and quickly release the Volume Up button.
  • Press and quickly release the Volume Down button.
  • Press and hold the power button until you see the Apple logo.
Note that these steps are for latest iPhone 8 / plus and iPhone x.
Hard Reset (iPhone 7 or older)

  • Close the bluetooth in settings.
  • Press home button.
  • Press and hold the power button until you see the Apple logo.
This will surely fix the error message – Error message 0xe8000015 – ”ITunes could not connect to this IPhone” – The app.

Fix 2:  Reset iPhone without screen passcode :

Step 1. Connect USB cable to your Windows computer or Mac, but do not connect it to your iPad.
Step 2. Turn off your iPad by pressing and hold the Home and Power button (don't hold them, you can release after the screen goes black)
Step 3. When the iPhone is off, hold down the Home button and connect iPhone to the other end of the USB cable, which should still be attached to your computer. This will force iPhone to turn on.
Step 4. Continue to hold the Home button until an alert message in iTunes appears saying that your iPhone is detected in recovery mode.
Step 5. Select "Restore" - it will download a large (2.5GB) file and reset your iPad. You'll still need your apple account username and password, but you can reset that on apple.com so that you know it's correct when you enter it.

In case you don't have a backup, choosing "update" may work.

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